Docsee Privacy Policy

Effective date: 15 September 2026

Docsee ("we", "us") is an AI document scanner app developed by Complexity Solution Group. This Privacy Policy explains what information the app collects, how it is used and protected, and the choices you have. We tried to keep it short and honest — the same way the app itself works.

What we collect

• Account data. Your email address, display name and (optionally) region, provided when you create an account or sign in with Apple. Passwords are stored only as secure hashes.
• Documents you scan or upload. When you scan or upload a document, it is processed to extract its text. The extracted text is stored so the app can answer your questions. Original files are not retained after processing.
• Questions and chats. The questions you ask and the answers you receive are stored so you can return to your conversations.
• Usage accounting. We track the AI processing volume (tokens) used by your account to enforce plan limits. We do not use third-party analytics trackers in the app.
• Advertising identifiers (free plan only). If you use the free plan, the app shows ads served by Google AdMob. With your explicit permission (the iOS App Tracking Transparency prompt), the device advertising identifier is shared with Google to show more relevant ads; if you decline, ads are non-personalized. Your documents and questions are never used for advertising.

How your data is used

Your data is used for one purpose: providing the Docsee service — indexing your documents, answering your questions about them, and managing your account and plan. We never sell your data.

AI processing by OpenAI. To generate answers, the text extracted from your documents and the questions you ask are sent to OpenAI (OpenAI, L.L.C., United States), our AI provider. Nothing else is shared with OpenAI — not your original files, name, email or identifiers. The app asks for your explicit consent before the first document or question is processed, and you can review this policy from that consent screen. OpenAI processes this data solely to generate your answers under data-processing terms that provide equivalent protection and prohibit using API data to train their models.

Security

All data is encrypted in transit (HTTPS/TLS). Original files are not stored — only the extracted text needed to answer your questions. Access to your data requires your account credentials; on your device the app can additionally be protected with Face ID / Touch ID (Biometric Lock in Settings).

Retention and deletion

Your documents and chats remain available until you delete them. You can delete any document or any chat directly in the app at any time — deletion is immediate and permanent. You can also delete your entire account and all associated data in the app (Settings → Delete Account), which removes everything immediately, or contact us at info@complexitysolution.com and we will process the request within 30 days.

Permissions the app asks for

Camera (to scan documents), Photo Library (to attach existing photos), Microphone and Speech Recognition (voice dictation of questions — processed on device by iOS), and Notifications (processing alerts). All permissions are optional and requested only when you first use the corresponding feature.

Children

Docsee is not directed at children and is intended for users aged 16 and older.

Changes to this policy

If we change this policy, the updated version will be published on this page with a new effective date. Material changes will be additionally announced in the app.

Contact

Complexity Solution Group · info@complexitysolution.com